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Policies Quality Guarantee Returns or Exchanges Hair Color Guarantee. Get samples first! Order Samples Now! Free Alterations or Adjustments Hip Hats with Hair are made in Tampa Florida! Each design has been perfected over the last 15 years, by designer Christine Heinen, and each order is meticulously sewn by our own expert seamstresses. However careful we may be, should we make any mistakes, we will repair or replace your item at no cost to you. To ensure your satisfaction with hair color, get samples first. Samples are of the actual hair used. All monitors show color differently. It is only a representation of real hair color. Sometimes, all you need is an alteration for adjustment, for fit or function. We can often make alterations at no cost to you within 30 days. All Hip Hats With Hair are made to order. Items are rarely re-sellable. However, we know it is hard to order an item on line. To minimize mistakes, you should order hair color samples first. In the event that there is a problem with your purchase, we offer free alterations or adjustments as possible. The item can also be exchanged with a 25% exchange fee. Refunds are given at 50% and the item will be donated to charity. Please call first for a return authorization number. You will receive a return number and form to accompany all returned items. All items must be received within 30 days from the date of your delivery. All sales are final after 30 days. All items must be received in original condition. Fully customized items, some mix-in colors, are not returnable. Rush Order fees and shipping costs not refundable.